how to roll down to 2.4ghz wyze camera

Daniel Parker

3 min read

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25-01-2025

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Wyze cameras are popular for their affordability and features. However, some users experience connectivity issues when using them on a 5 GHz network. If you're having trouble with your Wyze Cam on a 5 GHz network, rolling it back to 2.4 GHz is often the solution. This guide will walk you through the process.

Why Choose 2.4 GHz?

Many smart home devices, including older Wyze camera models, don't support 5 GHz Wi-Fi effectively. 5 GHz offers faster speeds, but it has a shorter range and can be more prone to interference. 2.4 GHz, while slower, provides better range and penetration through walls, making it ideal for most home setups. If your Wyze Cam is struggling to connect or is dropping connection frequently, switching to 2.4 GHz is a simple troubleshooting step.

How to Connect Your Wyze Cam to a 2.4 GHz Network

The process of connecting your Wyze Cam to a 2.4 GHz network differs slightly depending on whether you're setting up the camera for the first time or changing its existing Wi-Fi connection.

Method 1: Initial Setup on 2.4 GHz

If you haven't yet set up your Wyze Cam, ensure your router's 2.4 GHz network is broadcasting separately from its 5 GHz network (they shouldn't have the same name). During the initial setup process within the Wyze app, select your 2.4 GHz network explicitly. The app will guide you through connecting the camera. Ensure you enter the correct password.

Method 2: Changing Existing Wi-Fi Network

If your Wyze Cam is already connected to a 5 GHz network and you want to switch it to 2.4 GHz, follow these steps:

1. Open the Wyze App: Launch the Wyze app on your smartphone or tablet.
2. Select Your Camera: Choose the Wyze Cam you want to change the network for.
3. Access Settings: Navigate to the camera's settings menu. This is usually represented by a gear icon.
4. Wi-Fi Settings: Find the "Wi-Fi" or "Network" settings.
5. Forget Network: Select the option to "Forget Network" or "Forget Wi-Fi". This removes the existing 5 GHz connection.
6. Reconnect: Follow the on-screen instructions to reconnect the camera. This time, select your 2.4 GHz network. Carefully enter the correct password.

Important Note: Some routers broadcast both 2.4 GHz and 5 GHz under the same network name (SSID). This can cause confusion for devices. It's best to use separate names for the 2.4 GHz and 5 GHz networks for easy identification and to prevent connection issues. Your router's manual will explain how to configure separate SSIDs.

Troubleshooting Common Issues

If you still have problems after following these steps, try these troubleshooting steps:

• Restart Your Router: Power cycle your router by unplugging it, waiting 30 seconds, and plugging it back in.
• Restart Your Camera: Unplug the Wyze Cam's power, wait 30 seconds, and plug it back in.
• Check for Interference: Electronic devices or physical obstructions (walls, furniture) can affect the Wi-Fi signal. Try moving your camera closer to the router.
• Update the Wyze App: Make sure you're using the latest version of the Wyze app, as this often includes bug fixes and improved connectivity.
• Check Your Router's Firmware: Ensure that your router's firmware is up-to-date. Outdated firmware can sometimes cause connectivity problems.
• Contact Wyze Support: If you've tried all of the above and are still having trouble, contact Wyze support for assistance.

By following these steps, you should successfully connect your Wyze Cam to a 2.4 GHz network and resolve any connectivity issues. Remember to always consult your router's manual for specific instructions on managing your Wi-Fi networks.