how to remove cisco umbrella

Daniel Parker

3 min read

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18-01-2025

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Meta Description: Learn how to completely remove Cisco Umbrella from your devices and network. This comprehensive guide covers uninstalling the client, removing policies, and resetting settings for Windows, macOS, Android, and iOS. We'll also explore options for enterprise-level removal. Get back control of your internet experience today!

Understanding Cisco Umbrella Removal

Cisco Umbrella is a powerful security solution, but sometimes you need to remove it. This guide covers uninstalling the client software from various devices and removing its network-level configurations. The process differs depending on your setup (personal or enterprise) and operating system.

Removing Cisco Umbrella from Individual Devices

This section details how to uninstall the Cisco Umbrella client from your personal devices. Remember to back up any important data before making significant system changes.

Removing Umbrella from Windows

1. Locate the Umbrella Roaming Client: Open your Windows Control Panel and navigate to "Programs and Features" or "Apps & features" (depending on your Windows version).
2. Uninstall the Client: Find "Cisco Umbrella Roaming Client" in the list. Select it and click "Uninstall." Follow the on-screen prompts to complete the removal.
3. Restart your Computer: After the uninstallation is complete, restart your computer to ensure all files are removed.
4. Check for Residual Files (Optional): Manually check the %Program Files% directory for any remaining Cisco Umbrella folders. You can delete these if found.

Removing Umbrella from macOS

1. Locate the Umbrella Roaming Client: Open Finder and go to "Applications."
2. Uninstall the Client: Locate the "Cisco Umbrella Roaming Client" application. Drag it to the Trash.
3. Empty the Trash: Empty the Trash to complete the uninstallation.
4. Check for Residual Files (Optional): Similar to Windows, you can manually check the /Applications/ directory and your user's Library folder for any remaining Cisco Umbrella files or preferences.

Removing Umbrella from Android

1. Open Settings: On your Android device, open the "Settings" app.
2. Find Apps: Locate "Apps" or "Applications."
3. Locate and Uninstall: Find "Cisco Umbrella Roaming Client" in the list of installed apps. Select it and tap "Uninstall."
4. Confirm Uninstall: Confirm that you want to uninstall the app.

Removing Umbrella from iOS

1. Locate the App: On your iOS device, locate the "Cisco Umbrella Roaming Client" app icon on your home screen.
2. Uninstall the App: Tap and hold the app icon until it wiggles. Tap the "X" that appears on the app icon.
3. Confirm Uninstall: Confirm that you want to uninstall the app.

Removing Umbrella from a Network (Enterprise Level)

Removing Cisco Umbrella from an enterprise network is significantly more complex and requires administrator privileges. This typically involves:

1. Contacting your IT Administrator: The first step is to contact your IT administrator or network manager. They will have the necessary access and knowledge to remove Umbrella from your organization's network infrastructure.
2. Policy Removal: The administrator will need to remove the Umbrella policies from your network's DNS and routing configurations.
3. Client Uninstallation (if applicable): If Umbrella clients are installed on company devices, the administrator will need to remotely uninstall them or provide instructions for employees to do so.
4. Configuration Changes: Depending on your organization's setup, they may need to make further configuration changes to your network's security infrastructure.

Troubleshooting Common Issues

• Client won't uninstall: Try restarting your computer or device before attempting to uninstall again. If the problem persists, you might need to use a dedicated uninstaller tool or contact Cisco support.
• Residual files remain: Manually deleting residual files should only be done if you're comfortable with navigating your system's file structure. Incorrectly deleting files can lead to system instability.
• Network issues after removal: If you experience network problems after removing Umbrella, ensure your network settings are correctly configured and consider contacting your IT administrator or internet service provider.

Conclusion

Removing Cisco Umbrella can range from a simple uninstall on a personal device to a complex network-wide configuration change in an enterprise setting. By following these steps and seeking professional help when necessary, you can effectively remove Cisco Umbrella and regain control of your internet access. Remember to always back up important data before making significant changes to your system.