how to change order from completed to ship bricklink

Daniel Parker

2 min read

·

19-01-2025

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Selling on BrickLink involves managing orders efficiently. Sometimes, you might accidentally mark an order as "Completed" before shipping. This guide explains how to rectify this and update your order status to "Shipped." Remember, maintaining accurate order status is crucial for positive seller ratings and a smooth customer experience.

Understanding BrickLink Order Statuses

Before diving into the fix, let's clarify the different order statuses on BrickLink:

• Received: The buyer has placed the order, and you've accepted it.
• Processing: You're preparing the order for shipment.
• Shipped: You've sent the order and provided tracking information.
• Completed: The order has been successfully delivered to the buyer. This is the status you want to change if you've marked it prematurely.

Changing an Order Status from "Completed" to "Shipped"

Unfortunately, BrickLink doesn't offer a direct way to change an order status from "Completed" back to "Shipped." The system is designed to prevent accidental changes that could mislead buyers. Instead, you need to communicate directly with the buyer and then make the necessary adjustments.

Here’s a step-by-step approach:

1. Contact the Buyer: Immediately contact the buyer through BrickLink's messaging system. Explain the situation clearly and apologize for the error. Reassure them that their order is still being processed and will be shipped shortly.

2. Provide a Shipping Update: Share the expected shipping date and tracking number once the package is shipped. Be transparent about any delays.

3. Update the Order Status (If Necessary): After shipping, you may be able to change the status to "Shipped," or it may automatically change as tracking updates. Check the order details page for the option to update the status. If you still can't change it, don't worry; the tracking information will communicate the status to both you and the buyer.

Preventing Future Mistakes

To avoid accidentally marking orders as "Completed" prematurely:

• Double-check: Before changing the status, verify that the order has been packaged and is ready for shipment.
• Use a Checklist: Create a checklist to guide you through the order fulfillment process. This helps ensure you complete each step before moving on.
• Take Your Time: Don't rush the process. Accuracy is more important than speed.

Maintaining a Positive Seller Reputation

Accurate order management is essential for maintaining a positive reputation on BrickLink. By responding promptly to errors and communicating effectively with buyers, you can build trust and ensure a positive customer experience. Even a small mistake, handled correctly, can demonstrate your professionalism. A timely response and proactive communication can turn a potential negative into a positive.

BrickLink's Support

If you have further difficulties, contact BrickLink's customer support for assistance. They can provide guidance and help resolve any issues you may encounter.

By following these steps, you can effectively correct an accidental "Completed" order status and maintain a positive selling experience on BrickLink. Remember that clear communication with buyers is key to resolving issues quickly and efficiently.