how to cancel parallels subscription

3 min read 17-01-2025

Meta Description: Learn how to easily cancel your Parallels Desktop subscription, whether you're using a Mac or Windows. This comprehensive guide covers various cancellation methods and troubleshooting tips, ensuring a smooth process. Get your refund if eligible!

Parallels Desktop is a popular virtualization application, allowing you to run Windows (or other operating systems) on your Mac. But what if you decide you no longer need it? Canceling your Parallels subscription can seem daunting, but it's a straightforward process once you know the steps. This guide will walk you through canceling your Parallels subscription, regardless of your operating system or subscription type.

Finding Your Parallels Subscription Details

Before you cancel, it's helpful to locate your subscription details. This information is crucial for confirming the correct subscription and managing your cancellation effectively. This usually involves:

Checking your Parallels account: Log in to your Parallels account on their website. Your subscription details, including renewal date and payment method, will be visible there.
Reviewing your payment method statement: Your subscription charges will appear on your credit card or other payment method statement. This can help you confirm the exact subscription and its details.
Locating your Parallels Desktop license: The Parallels Desktop application itself may display information about your subscription status. Check the application's preferences or about section.

How to Cancel Your Parallels Subscription

The cancellation process differs slightly depending on how you originally purchased your Parallels subscription:

Cancelling a Subscription Purchased Directly from Parallels

Log in to your Parallels account: Go to the official Parallels website and log in using your registered email address and password.
Navigate to your subscriptions: Look for a section labeled "My Subscriptions," "Account," or something similar.
Select the Parallels subscription: Choose the Parallels Desktop subscription you wish to cancel.
Initiate cancellation: There should be an option to cancel or manage your subscription. Click on it.
Confirm cancellation: Parallels may ask you to confirm your decision. Carefully review the terms and conditions before proceeding.
Cancellation confirmation: Once you confirm, you'll receive a confirmation email. Keep this email for your records.

Cancelling a Subscription Purchased Through a Third-Party (App Store, etc.)

If you purchased your Parallels subscription through the Mac App Store, Microsoft Store, or another third-party platform, you'll need to cancel it through that platform directly. Here's a general outline:

Open your App Store/Third-Party Platform: Access the app store or platform where you initially purchased Parallels.
Locate your account settings: Find the section related to your account, subscriptions, or managed purchases.
Find the Parallels subscription: Look for your Parallels Desktop subscription in your list of purchases.
Manage/Cancel subscription: Follow the instructions provided on the platform to cancel your subscription. These steps vary between different app stores, but generally involve selecting the subscription and choosing an option to cancel the renewal.

Important Note: Cancelling through a third-party platform usually means the subscription will stop automatically at the end of the current billing cycle. You might still have access to Parallels Desktop until the end of that cycle.

Troubleshooting Common Cancellation Issues

Unable to find the cancellation option: Contact Parallels support directly if you can't find the option to cancel your subscription. They can guide you through the process.
Subscription not showing in your account: Double-check the email address you used to purchase the subscription. If you still can't find it, contact Parallels support.
Cancellation confirmation not received: Check your spam or junk folder. If you still haven't received it, contact Parallels support for confirmation.

What Happens After Cancellation?

After you cancel, you'll generally lose access to Parallels Desktop features once your current billing cycle ends. You won't be charged again. Remember to back up any important data from your virtual machine before canceling.

Getting a Refund (If Eligible)

Parallels' refund policy varies depending on factors like the length of your subscription and the reason for cancellation. Check Parallels' official website for their detailed refund policy. Contact their customer support to inquire about a possible refund if you believe you're eligible.

By following these steps, you can successfully cancel your Parallels subscription and avoid future charges. Remember to always check your account details and payment statements for confirmation. If you encounter any problems, don't hesitate to contact Parallels support for assistance.