how to cancel dominos order online

2 min read 17-01-2025

Meta Description: Need to cancel your Domino's order online? This comprehensive guide walks you through the process, covering various scenarios and offering helpful tips. Learn how to cancel before and after your order's been prepared, and what to expect. Get your refund and avoid unnecessary charges!

Understanding Domino's Cancellation Policy

Before diving into the steps, it's crucial to understand Domino's cancellation policy. While they aim to accommodate cancellations, the ease of doing so depends on the stage of your order. Cancelling before preparation is generally straightforward, while cancellations after your pizza is in the oven might be more difficult or result in a partial refund.

Cancelling Before Preparation

This is the easiest time to cancel. Domino's generally allows cancellations up until the moment your order starts processing in the kitchen.

How to Cancel:

Locate your order confirmation: Check your email inbox for the order confirmation email from Domino's. This email contains your order number, which is essential for cancellation.
Visit the Domino's website or app: Access your account on the Domino's website or app you used to place the order.
Find your order: Locate your order within your account's order history.
Look for a cancellation option: Most Domino's interfaces have a clear "Cancel Order" button or link near the order details. Click on it.
Confirm cancellation: The system may ask you to confirm your cancellation request. Follow the on-screen prompts.
Check for confirmation: After successful cancellation, you should receive a confirmation message via email or within the app.

Cancelling After Preparation Has Started

Cancelling after preparation begins is trickier. Domino's might still accommodate you, but there's a higher chance of not receiving a full refund. They may charge a cancellation fee or only refund a portion of the order cost.

How to Cancel:

Contact Domino's Customer Service: Call their customer service number immediately. Explain your situation clearly and politely.
Provide order details: Have your order confirmation number ready. This will expedite the process.
Negotiate a refund (if applicable): Be prepared to discuss a partial refund if your order has already begun processing. The store manager has the final say.
Get confirmation: Obtain a confirmation of the cancellation and refund (if applicable) via phone or email.

What if you can't cancel online?

If you are unable to cancel online through your account, contact Domino's customer service directly. They can assist with cancellation and address any issues with your online account or order.

Frequently Asked Questions (FAQs)

Q: Will I get a full refund if I cancel?

A: A full refund is most likely if you cancel before your order starts processing. Partial refunds or no refund are possible if the order is already in preparation.

Q: How long does it take to get a refund?

A: Refund processing times vary. Check your payment method statement for details. Contact Domino's customer service if you haven't received your refund within a reasonable timeframe.

Q: What if I made a mistake in my order?

A: Contact Domino's customer service immediately. They may be able to adjust the order if it hasn't started processing yet.

Q: Can I cancel a delivery order after the driver has left?

A: Once the driver is en route, cancellation is unlikely. It's best to try and contact them to redirect if possible.

Conclusion

Cancelling a Domino's order online is usually straightforward if done before the order enters the kitchen. For cancellations after the order starts processing, contacting customer service directly is necessary. Remember to have your order confirmation number ready for quicker assistance. By following these steps, you can successfully cancel your Domino's order and avoid unwanted charges.